Snell Mobile RV Solutions – Customer Terms & Conditions

Effective Date: 03/23/2026

These Terms and Conditions apply to all services performed by Snell Mobile RV Solutions (“Company,” “we,” “us”). By scheduling service, approving an estimate, or signing an invoice, you (“Customer”) agree to the following:

1. Services

We provide mobile RV diagnostics, repair, maintenance, and installation services at your location. Work is performed based on visible and accessible conditions at the time of service.

2. Rates, Fees & Payment

Minimum Charge: 1-hour minimum labor per visit

Labor Rate: 150/hour

Call-Out/Travel Fees: Applied based on distance

Payment Due: Immediately upon completion of service

Accepted Payments: Cash, card, or approved digital methods

A processing fee may apply to card payments

Failure to pay may result in refusal of future service and/or collection action.

3. Labor Warranty (Workmanship Only)

We provide a limited labor warranty covering workmanship only.

Warranty period: 60 day

Warranty applies only to the specific repair performed.

This warranty does not cover:

Part failures

New or unrelated issues

Misuse, neglect, or environmental damage

Warranty service is performed at our discretion and does not include refunds.

Trip/call-out fee may still apply for warranty visits.

4. Parts Policy (No Parts Warranty)

We do not warranty any parts.

All parts are covered only by the manufacturer, if a warranty exists.

The Customer is responsible for:

Verifying warranty coverage

Handling all manufacturer warranty claims

Labor to replace defective parts is not covered unless directly related to a labor workmanship issue.

5. Customer-Supplied Parts

We will install customer-provided parts upon request.

No warranty is provided on customer-supplied parts.

We are not responsible for:

Incorrect or incompatible parts

Defective or damaged parts

Additional labor required due to improper parts

All additional time will be billed at the standard hourly rate.

6. No RV Warranty Work

We do not perform any RV warranty work, including:

Factory warranties

Dealership warranties

Extended or third-party warranties

All services are customer-pay only.

We do not contact or work with warranty providers.

7. No Insurance Billing

We do not work directly with insurance companies.

Customers are responsible for full payment at time of service.

Receipts can be provided for customer-submitted claims.

8. Diagnostics Disclaimer

Diagnostics are based on accessible conditions at the time of service.

Additional problems may be discovered during or after repair.

We are not responsible for hidden, pre-existing, or unrelated issues.

9. Return Trip Policy

If a return visit is required for the same issue, a reduced call-out fee may apply.

If the issue is unrelated, a full call-out fee and standard labor rates apply.

10. Limitation of Liability

We are not liable for:

Pre-existing damage

Consequential or incidental damages

Loss of use of RV or property

Liability is limited to the amount paid for the service provided.

11. Customer Responsibilities

Provide safe and clear access to the RV.

Ensure necessary utilities (power, water, etc.) are available if required.

Secure pets and ensure a safe work environment.

12. Cancellations & No-Shows

24-hour notice is requested for cancellations.

Late cancellations or no-shows may result in a service fee.

13. Refusal of Service

We reserve the right to refuse or stop service if:

Conditions are unsafe

Customer is uncooperative or abusive

Work is outside our scope or capability

14. Agreement

By scheduling service or signing an invoice, you acknowledge and agree to these Terms and Conditions.

Snell Mobile RV Solutions

Phone: 309-357-4289

Canton, Illinois